Jara9 Privacy Policy — your data is completely secure

Welcome to jara9.bet. This Privacy Policy explains what information we collect when you use the jara9 platform, how it is used, who it may be shared with, and the steps we take to keep your data safe.

This policy applies to the jara9.bet website, mobile application, and all our services. By using our platform, you are considered to have consented to this Privacy Policy.

Jara9 believes transparency is the foundation of trust. That's why we've written this policy in clear, straightforward language. If you have any questions, feel free to reach out to our support team at any time.

Jara9 collects information from three main sources:

a) Information you provide directly:

• At registration: full name, email address, mobile number, date of birth, address.
• For KYC verification: a photo of your National ID or passport, and proof of address.
• Payment details: mobile banking numbers (Mobile Pay, Nagad, Rocket).
• When contacting support: the content of your conversation.

b) Automatically collected information:

• Device information: IP address, browser type, operating system, and device ID.
• Usage data: pages visited, time spent, and games played.
• Transaction history: deposits, withdrawals, bet amounts, and outcomes.
• Login details: time, date, and location data.

c) Information received from third parties:

• Transaction verification data received from payment providers.
• Information from third-party verification services to help prevent fraud.
• Information received under direction from legal authorities.

Jara9 uses your data solely for the following purposes:

Jara9 does not sell your personal data. However, it may be shared with specific parties in the limited circumstances outlined below:

• Payment Providers: Mobile Pay, Nagad, Rocket — necessary information is shared to process transactions.
• Game Providers: Limited information necessary to manage gameplay.
• KYC service providers: Documents are provided for identity verification purposes.
• Legal Authorities: Data is disclosed in response to a valid court order or request from a regulatory authority.
• Fraud Prevention Agencies: To comply with Anti-Money Laundering (AML) regulations.

When sharing data with third parties, jara9 ensures they adhere to the same standard of privacy protection. Data Processing Agreements (DPAs) are in place with all such parties.

Jara9 has implemented industry-leading technical and organizational measures to protect your data:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• AES-256 Storage Encryption: Sensitive data stored on our servers is encrypted.
• Two-factor authentication (2FA): To prevent unauthorized access to your account.
• Firewall & DDoS Protection: To protect the platform against cyberattacks.
• Regular Security Audits: Penetration testing conducted by third-party security experts.
• Staff Training: All jara9 staff are trained on data protection policies.
• Access Control: Staff access to data is restricted on a need-to-know basis.

Jara9 uses cookies to enhance your browsing experience and ensure the platform functions properly. We use the following types of cookies:

You can block or delete cookies from your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features on the platform.

Jara9 retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For the duration of account activity and up to 5 years after closure.
• Financial transaction records: A minimum of 5 to 7 years, in accordance with AML regulations.
• KYC Documents: 5 years from the date of verification, or until legal claims are resolved.
• Support Communication History: 3 years from the date of last contact.
• Gameplay Logs: Up to 2 years, for use in dispute resolution.
• Marketing Preferences: 6 months after unsubscribing (for opt-out records).

Once the defined retention period has ended, your data will be securely deleted or anonymised.

You have the following rights regarding your personal data:

To exercise these rights support@jara9.betemail us or visit our Help Center Visit us. We will respond within 30 business days.

Jara9 is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

Date of birth is verified at registration and age is confirmed through the KYC process. Should any minor's account come to our attention, it will be closed immediately and all associated data will be deleted.

Jara9 may update this Privacy Policy as needed. When changes are made:

• If significant changes are made, a notification will be sent to your registered email address.
• The "Last Updated" date at the top of the page will be revised accordingly.
• A notice of changes may be displayed when you log in to the platform.

Continued use of jara9 after any changes takes effect constitutes your acceptance of the updated Privacy Policy. We recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us through the following:

• Email: support@jara9.bet
• Live Chat: Log in to the platform and use the chat icon to get in touch.
• Help Center: Help Center page for answers to common questions.

We will respond to your request within 30 business days. Complex requests may take longer, but we will keep you informed.